VisaConcierge chatbot: find all the features of your card at any moment!


Holders of Visa Premium cards have a new way of communication — the Visa Ukraine chatbot!

With Visa, access to the information you need and an answer to any request: it's simple, convenient, and safe!

The Visa Ukraine chatbot allows holders of Visa Platinum, Visa Signature, Visa Infinite premium cards to learn all about the benefits of their cards in one place.

By connecting the chatbot in one of the messengers, you get a virtual assistant that allows you to:

  • Contact the concierge service to resolve everyday issues quickly and easily.
  • Receive information about special offers for premium cards.
  • Find out basic information about the privileges for your card when traveling — free access to business lounges under the Lounge Key program, a 50% discount on trips to and from the airport, luggage packing at Boryspil airport and much more.
  • Make transfers by card number.

Just a few steps and you have an assistant who is always at hand:

*You can leave any requests that do not contradict the laws of Ukraine, the country of your stay and morality. Some tasks may not be possible due to reasons beyond the control of the concierge service. In such cases, you will be offered an alternative. Tasks cannot be carried out in countries where the concierge service is not available.
The Visa Ukraine chatbot opens a new level of interaction for your card— enjoy your benefits from Visa!

How to connect the chatbot?